Fixing Cpanel "Your IP address has changed. Please log in again" (VPS/Cloud)

Article Details
URL: http://www.mochasupport.com/kayako/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=891
Article ID: 891
Created On: 12 Aug 2018 11:07 AM

Answer
NOTE: This tutorial is only viable for our Private Servers + CPanel (VPS/Cloud)

If you get the following error message when login to the Cpanel:

Error cPanel "Your IP address has changed. Please log in again"

There are two possible explanations for this issue:

  • Your Internet Servive Provider (ISP) has a short DHCP lease time, due to which your IP address change frequently.

  • You are logging into cPanel control panel using same account from two different machines concurrently.

This happens due to a security configuration enabled by default on your VPS/Cloud WHM/CPANEL and if you want to remove this security measure you need to set Cookie IP validation to Loose to resolve this error through these steps:

1. Login to WHM with root account >> Main >> Server Configuration >> Tweak Settings >> click on Security tab.






2. Check for Cookie IP Validation and change settings to Loose - or you can disable it completely.




3. Clear your browser's cache and restart your Internet connection, and then try again.