Error "Access denied with code 406" OR Error "Not Acceptable An appropriate representation of the requested resource / could not be found on this server" (mod_security)

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URL: http://www.mochasupport.com/kayako/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=625
Article ID: 625
Created On: 04 Apr 2013 02:17 PM

Answer If you are seeing in your browser or in your site access log the following two error logs:

"Access denied with code 406" 

OR

"Not Acceptable An appropriate representation of the requested resource / could not be found on this server"

That means that your application/site has triggered one of our default application firewall rules (for our shared Linux, and shared Linux reseller servers - modsec / mod_security). Please, contact our support so that we can assist you with this error.