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URL: http://www.mochasupport.com/kayako/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=332
Article ID: 332
Created On: 20 Sep 2007 03:16 PM

Answer

If you can't find the answer of your question inside our knowledge base system (90% of our clients find the answers to their question in the first 5 minutes by searching this knowledge base area)

For additional support please refer to

1) Our Online Step-By-Step Flash Tutorials available at http://www.mochahost.com/tutorials

* We encourage you to check the Online Tutorials and review your Welcome E-mail - which most of the time contain your answer.

2) Open a Support Ticket by loging into

https://clientarea.mochahost.com/

* We have response time of less than 1 hour on most of the general support questions

* We recommend this option if you are experiencing specific technical problem or getting error messages with your site or applications which may require more time and further investigation by our support team

3) Use our 24/7 LiveChat available through our support page or by clicking the LiveChat link on top of this pageĀ