Ticket support response time.

Article Details
URL: http://www.mochasupport.com/kayako/index.php?_m=knowledgebase&_a=viewarticle&kbarticleid=327
Article ID: 327
Created On: 20 Sep 2007 03:16 PM

Answer
We have 1 hour average support response time on most of the technical support questions or issues related to your account. Please note that more complicated issues which require further investigation by our Level 2 support may require extra time for investigation and troubleshooting.