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Order process (Step by Step guide)

Thank you for choosing MochaHost as your hosting service provider!


To place an order for a hosting plan via our website, please follow these steps:

1) Choose the exact plan you are interested in. If you need help to determine what is the best plan for you, please don't hesitate to contact our representatives via the LiveChat button on our website. For this example, we will place the order for a "Business" Linux based plan.

Open the tab with the plan in question and scroll down the page, you will notice that under each plan, there is a button labelled "Order now"


2)  Choose your Billing cycle.

On the next page, you will be presented with the available Billing cycles for the plan you have chosen and their individual discounts and benefits! For this example, we will choose the 2 year cycle, to do so, please click on "Select" under the cycle you have chosen.


3) On the following page, the order wizard will ask which option to use for a domain name. You have 3 selections possible, they are as follows:

a) Register New Domain - This option will allow you to purchase a new domain name along with your order. *NOTE: If the plan/billing cycle you have chosen offers a "Free Lifetime Domain", please choose this option during the order!

b) Use my Existing Domain - This option allows you to use an already registered domain name by only updating it's Name Servers, there are no extra charges. *NOTE: This option can also be used if you plan to purchase a domain name later on, and you do not need one right away.

c) Transfer my Existing Domain - This option allows you to place a transfer request for an already existing/registered domain name. If you have a registered domain with another company and wish for us to become the Registrar, please choose this. *NOTE: Domain transfers incur a fee which is dependent on it's TLD (Top Level Domain), you can view the transfer prices and supported domains here: 


After you have made your selection, please click on "Next"


For this example, we will register a new domain name.


Type in your desired domain name in the first box, from the second - choose the TLD you want to register it under as shown above. Once you click on "Next", the order wizard will check if the domain name is available for registration or offer you alternative TLD's if it's not.


You can then choose the period you wish to register the domain name for. The options are from 1 to 10 years, the price will be calculated accordingly when you make your selection and choose "Continue". You will then be shown a summary of your order so far:


*NOTE: Any active discount coupons on our website are automatically applied to the order for your convenience. If you have a different coupon code, please replace it in the "Coupon" field. Please keep in mind that only 1 code can be applied per order.

Once you are satisfied that everything is as chosen, please proceed ahead by clicking on "Calculate Totals", this will generate an invoice summary and list all active discounts or free domains as shown:


There are 2 options presented, if you are a new client, or you already have an existing account with MochaHost. For this example, we will assume you do not have an account with us and this is your first order.

4) Placing the order and providing your information.

Once you choose the option you wish on the above screen, please click on "Continue" to proceed ahead. On the next page, you will be asked to provide your personal information and choose a payment method as shown:


Fill out the fields with valid and complete information to facilitate and quicker and easier processing of your order. Next, please scroll down the page and choose your preferred payment method.


For this example, we selected to pay via Credit Card, for a full list of supported payment methods, please view this article: 


To proceed to checkout, please click on the "Verify My Order" button.

5) Payment and processing

After you place the order and make the payment, you will receive a confirmation e-mail that your order has been received. If any additional documentation or account verification is needed, our Billing team will contact you via the e-mail you have chosen during the order process.

If you have any additional questions, please do not hesitate to contact us via our LiveChat support system for immediate assistance!

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