Submit a Ticket
Support Center » Knowledgebase » Domain Registration/Transfer » How to renew your Domain Name?

How to renew your Domain Name?

If you are reading this article, you have most likely received a notice from us (or ICANN) regarding your domain name pending expiration (for any domain names registered through us ONLY), the below steps will help you renew your domain name.


First, you have to log-in to our billing system in order to make a payment for your domain name renewal at:

https://www.mochasupport.com/sys/

Please, enter the following information:

USERNAME:

PASSWORD: 

NOTE: The password is case sensitive.           

To make your payment, please do the following:

-> Click on the number between the [ ] in the 'Total Due' in the 'Invoice Stats' section
-> Click on the invoice number -> 
(*Note: If you have more that 1 invoice, you will have to pay each invoice individually one at a time.)

For Payent by credit card:

-> Click on "Pay Online" 

For Payment by PayPal:

PayPal payments can be made by clicking the PayPal link/logo/icon that is located on the upper-right hand side of the invoice, and following PayPal's instructions carefully in order to complete the payment successfully).

To print view/print invoice:

-> Click on {My Finance} at the top of the screen
-> Click on {My Invoices}
-> Click on the invoice number that you want to print out
-> click on the {Print Screen} button at the bottom, middle of the page

Once you have successfully made a payment for your domain name, the domain name should automatic renew within 30-60 minutes. If you have problems accessing your domain name after a payment, please contact our Live Chat support for immediate assistance.

Important Note: When renewing a domain name, please double check to make sure that you are not renewing a domain name that is not registered through us, this can be the case for any previously failed domain name transfers or simply for domain names that are registered with another company.


 This answer was helpful  This answer was not helpful
 Back