WHAT TO DO

Have the domain owner at the losing registrar check their email (including their spam folder) for the verification email, and approve the transfer.

If the email address on record at the losing registrar is incorrect, cancel the transfer order at eNom, correct the email address in the losing registrar's Whois, and submit a new transfer request at eNom.

If you are unable to change the email address at the losing registrar, use the fax transfer method when you submit the new transfer order at eNom

Awaiting auto verification of transfer request

We have received your transfer request and are obtaining the current Whois information in order to generate the verification email.

WHAT TO DO

No action needed.

Canceled - cannot obtain domain contacts from UWhois

The losing registrar blocked Whois queries for more than a week, so the transfer request automatically canceled.

WHAT TO DO

Submit a new transfer request.

Canceled - domain contacts did not approve transfer of domain

Transfer failed: the Registrant or Administrative contact rejected transfer.

WHAT TO DO

Resolve the issues that caused the Registrant or Admin contact to reject the transfer (the contacts of record at the losing registrar), and then submit a new transfer order.

Canceled - domain contacts did not respond to verification emails

The transfer was canceled because neither the Registrant nor the Admin contact responded to verification emails

WHAT TO DO

Correct the domain's Whois information at the losing registrar, submit a new transfer order, and respond to the verification emails.

Canceled - Domain is locked at current registrar or is not yet 60 days old

This message can appear under the following circumstances:

• The domain name is locked at the losing registrar.
• The domain name was registered or transferred fewer than 60 days ago.
• The domain name is in Expired status, and already in an account at eNom.
• The domain name is already in this account.

WHAT TO DO

If the domain name is locked at the losing registrar, contact the registrar and request lock removal, then submit a new transfer request.

If the domain name was registered fewer than 60 days ago, wait until the domain is older than 60 days, then submit a new transfer request.

If the domain name is expired and is already in an eNom account, log on to the losing account and Push the domain into the gaining account.

If the domain name is already in this account, no action is needed.

Canceled - Invalid EPP/authorization information - Please contact current registrar to obtain correct key

Transfer failed due to an invalid EPP key/authorization code.

WHAT TO DO

Contact current registrar and request that they resync the authorization code and send it to you. Once you have the authorization code, submit a new transfer order.

Canceled - The current registrar has rejected transfer (please contact them for details)

The losing registrar rejected the transfer request.

WHAT TO DO

Contact the losing registrar, resolve the reasons they rejected the transfer, and submit a new transfer order. If you cannot resolve the problem by working with the losing registrar, submit a support ticket with us.

Transferred and paid successfully

The domain name has transferred successfully and is in your eNom account.

WHAT TO DO

No action needed. You're done - congratulations!

Unable to retrieve current domain contacts from UWhois

The Whois at the losing registrar is not accepting queries.

WHAT TO DO

No action is needed on your part; we will resolve this problem.