What is the purpose of an auto-responder?
20 Sep 2007 03:16 PM
An auto-responder is a script that automatically returns a prewritten message to anyone who submits e-mail to a particular address, whether an individual or a Web site. Auto-responders are widely used by Web sites for the purpose of responding to visitor comments and suggestions in a preliminary way. You may see an auto-responder in cases where you purchase something online, receiving a "thank you for your order" email, etc.
You can set up an auto-responder from your control panel under email configuration. When setting up the auto-responder, you will be asked for the following information:
Address: This will be the name of your auto-responder (
, etc) Incoming messages will not be stored at this address.
Forward To: If you want to read messages sent to the auto-responder, specify a different email address where messages should be forwarded. This field is optional, but if you do not specify a 'Forward to' email address, you will not be able to read messages sent to your auto-responder.
Reply To: The email address where you want to receive any replies from your auto-responder. This address must be different from the incoming Email Address, but can be the same as your Forward To address. (i.e. the reply address can not be
if that is the name of your auto-responder. If you name the auto-responder and the reply to address the same, if someone replies to the auto-responder, it will be an endless loop, as replying to the auto-responder will send another auto-response, etc)
Subject: The subject line for your auto-responder email; 80 character maximum.
Body: The main message of your auto-responder email (this is what your auto-responder will say); 1,000 character maximum.